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Privacy Policy

Home / Privacy Policy

Privacy protection

We protect the privacy and security of our customers and visitors to our website.
If you have any questions on how we protect your privacy, please send us an email to amministrazione@falca.it.

For all our services, the data controller, i.e. the company responsible for your privacy, will be FALCA S.R.L. con headquarter in Mantova (MN) Via Cavour n.13 and production center in Valeggio Sul Mincio (VR) Via Degli Imprenditori n.71, Vat Numbert 02051640205, phone 0457950255 email: amministrazione@falca.it.

In this policy you will find information about:

• How your information is used
• Sharing of your information
• Commercial communications
• Viewing of online advertisements
• Your information and non-European countries
• Personal information management
• Your rights
• Changes to privacy protection
• Cookies
• How to contact us

Identification of the data controller and Contact details:
The data controller is:

FALCA S.R.L.
Address: Via Degli Imprenditori n.71
Zip, City, Province: 37067 Valeggio Sul Mincio (VR)
Vat number: 02051640205

DPO

FALCA S.R.L. is not required to appoint a Data Protection Officer pursuant to article 37 of the GDPR

Legal basis of the processing

Your personal data will only be processed if you have given your consent or if necessary for the performance of a contract to which you are party or for compliance with a legal obligation (article 6, paragraph 1 letters a, b, c).

TYPE OF DATA COLLECTED

We use your personal information in different ways, depending on the type of information.

a) Name and contact details
To send you the products that you have purchased – we cannot send you the order without this information.
To send you service messages, such as order updates, by SMS, email or our app.
To send you information about new products and services by email, SMS or post (only with your authorisation).
To show you targeted adverts during your browsing experience online, so you can see our latest products and offers and we can see what you and other customers like.
To prevent and detect fraud that could be damaging to you or our company (though it may not be pleasant, it is absolutely essential)

b) Payment information
To accept payments and carry out refunds in accordance with the contract entered into with you.
To prevent and detect fraud that could be damaging to you or our company (though it may not be pleasant, it is absolutely essential)

c) Contact history
To provide support and assistance, so that when you contact us, you will receive the best possible assistance and our customer care can access all your previous requests.

d) History of orders and saved products
To provide assistance and support and to manage returns.
To find out what you and other customers like.

e) Browser information
The information you provide us with when browsing our website or using the app, including device type and, if you choose to share this information, your location and how you use our website and the app, helps us improve our website.

f) Information from social networks
To share contents on you social profile (only if you choose to do it using share buttons).
To give tips about products.

You are not required to provide us with this personal information, but not doing so means you cannot purchase from the site. We anonymize and aggregate personal information (so that you cannot be identified) and use it for purposes such as research, data analysis, improvement of the website and app and development of new products and services. We also communicate this information to third parties.

PURPOSE OF THE PROCESSING

To provide assistance or any information you have requested
We use the information you enter in our contact forms so that we can answer any questions you may have, send you informative materials or provide support.

Commercial communications
If you have given your authorization, we will send you commercial communications by email to inform you about our products.

Viewing of online advertisements
We also use online advertising, to inform you about our services and help you see and find our products.
Like other companies, we send you banners and advertisements from OUIGAL when you are on other websites and apps. We do this by using various marketing networks and we use a range of advertising technologies, such as pixels and tags, cookies and mobile device identifiers, as well as specific services offered by certain sites and social networks, such as a personalized Facebook audience.
The banners and adverts that you will see will be based on the personal information we hold about you or on your past use of OUIGAL (for example, your search history and the content you have read on FALCA srl) or on the OUIGAL banners and adverts on which you have clicked.

Automatic profiling processes
We collect information about you (anonymously) when you use our services, for example, we trace your behavior and the content browsing flow through Google Analytics, Google AdWords, and Facebook ADS.
This information includes the functions used; the links clicked on; the type, size, and name of the attached files uploaded to the services, search terms.

The collection and processing of your common personal data are also carried out for:
Provide the services offered by this Site (legal basis: execution of a contract or pre-contractual measures);
The execution of the related management, administrative and technical obligations (legal basis: as above);
To protect the rights of the Data Controller (legal basis: legitimate interest of the Data Controller).

ENTITIES TO WHICH DATA MAY BE TRANSFERRED

We do not sell your personal data to third parties (including your name, address where you live, email address and credit card details). However, we do have to communicate your data to the following companies to be able to provide you with our services pursuant to this policy.

a) Companies which work to enable us to send you the products that you have purchased, such as payment services providers, warehouses and order packing and shipment companies.
b) Professional service providers, such as marketing agencies, advertising partners and website hosts that collaborate with us in our business
c) Credit rating agencies, the police force, and fraud prevention bodies, to help combat fraudulent activity
d) Companies you have approved of, such as social media sites
e) internal resources of the Owner, who have received special instructions;
f) professionals and company administration and management companies (independent Holders).

If you would like to receive a full list of those entities, please get in touch.

DATA TRANSFER TO non-EU COUNTRIES

We collect information locally.
We transfer, process and store the information outside our country of residence, wherever we or our third-party service providers operate to provide the services. We take measures to protect the information each time we transfer it.

STORAGE METHODS and PERIOD

We retain your personal information as long as your account exists or for the period necessary to provide the services or (in the event that you contact Customer Service) for the time necessary to generate only the analysis of trends and reports related to assistance.

Furthermore, your data will be processed for the period of time allowed, or imposed, by the applicable regulations for the time necessary to ensure legal protection, to you and to the Data Controller, under the contractual and extra-contractual profile and for tax purposes or to fulfill legal or regulatory requirements, resolve disputes, prevent fraudulent behavior and abuse or to enforce our terms and conditions. We may retain some of your personal information even after you have closed your account or our services are no longer required.

DATA SUBJECT’S RIGHTS

You shall have the following rights with regard to your personal information:

a) The right to be informed when your information is used
b) The right to access the personal information we hold about you
c) The right to request that inaccurate personal information we hold about you be corrected (even if you can probably correct most of it from your account)
d) The right to request that your data be erased or that we stop using or collecting it
e) The right to stop receiving direct commercial communications and to withdraw consent to data processing for other types of unnecessary activities.
f) The right to request that we transfer or send parts of your data to you or another service provider
g) The right to file a complaint with the Italian data protection supervisor

If you would like to exercise your rights, or for complaints or questions, please get in touch.

ERASURE POLICY

You can send a request for erasure of your data to the email mministrazione@falca.it and we will delete them within the term of Falca srl.

If you have expressed your consent to receiving promotional communications, you can choose to stop receiving them as follows:
a) By clicking on the “cancel” link present in all emails
b) By contacting Customer Assistance

We will then update your profile to ensure that you no longer receive commercial communications.
It could take a few days to update all the systems and you might continue receiving communications while we process your request.

AMENDMENTS TO THE POLICY

In the event of substantial amendments to this policy, we shall undertake to draw your attention to them on our website or using other means of contact, such as email, so that you can examine the changes before carrying on using our site.

COOKIES

We use cookies on our website. For more information about the cookies, please visit the dedicated section at this link www.ouigal.com/en/cookies

Contacts

We are always interested to hear the opinions of our customers.
If you have any questions or suggestions about this communication, you would like us to stop using your personal information, you would like to exercise your rights set out above, or for complaints, please get in touch by sending an email to amministrazione@falca.it or by calling us on 045.7950255

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